Privacy Policy

Top Class International Pty Ltd
(trading as Great South Coast Migration)

Effective Date: 1 January 2025

Top Class International Pty Ltd (“we”, “our”, “us”) trading as Great South Coast Migration is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), Victorian privacy laws, and the Migration Agents Code of Conduct (as set out in Schedule 2 of the Migration Agents Regulations 1998).

This Privacy Policy outlines how we collect, store, use, and disclose your personal information in connection with our migration services.

1. What Information We Collect

We may collect personal information including, but not limited to:

Full name, date of birth, contact details
Passport and visa details
Employment, education and financial information
Health and character information (including police checks)
Immigration history and related documents
Sensitive information, as defined in the Privacy Act, where required for your visa application

2. How We Collect Your Information

We collect your personal information:

Directly from you (in person, over the phone, or via email/web forms)
From third parties (e.g. employers, educational institutions, health providers, referees, government agencies) with your consent
From publicly available sources when required and permitted by law

3. Purpose of Collection

We collect your personal information for the following purposes:

To provide you with migration advice and assistance
To assess your eligibility for migration pathways
To prepare and lodge visa, nomination, or sponsorship applications
To communicate with the Department of Home Affairs and other government agencies
To comply with legal and regulatory requirements
To maintain internal records and comply with our obligations under the Migration Agents Code of Conduct

4. Use of Artificial Intelligence Tools

We may use secure artificial intelligence (AI) tools to assist in drafting or processing documentation. However, we will not input any personal or identifying information into AI systems unless we are satisfied that:

The system complies with applicable privacy and confidentiality obligations; and
The data is anonymised or the use is otherwise permitted by law

5. Disclosure of Information

We may disclose your personal information:

To the Department of Home Affairs or other government departments
To third-party service providers (such as translators, medical professionals, or legal advisors) where necessary for your application
To your authorised representatives (such as employers or sponsors)
As required or authorised by law

We do not sell or rent personal information to any third parties.

6. Cross-Border Disclosure

In some cases, we may need to send your personal information to recipients overseas, including:

If you are an overseas client
When required by an overseas government authority for the purposes of your application

We will take reasonable steps to ensure that the overseas recipient complies with Australian privacy principles or is subject to laws that provide comparable protections.

7. Data Storage and Security

We store personal information in both electronic and hard copy formats. We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

Password-protected digital systems
Secure file storage
Confidentiality agreements with staff and contractors

We retain your information for as long as required to provide services and meet our legal obligations.

8. Access and Correction

You have the right to access personal information we hold about you and to request corrections if it is inaccurate, out-of-date, incomplete, or misleading.

Requests can be made by contacting us at:

Top Class International Pty Ltd (Great South Coast Migration)
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Mail: [Insert Business Address]

We will respond to requests within a reasonable time.

9. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint by contacting us in writing. We will investigate and respond to your complaint promptly.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
Office of the Victorian Information Commissioner (OVIC) – www.ovic.vic.gov.au
Office of the Migration Agents Registration Authority (OMARA) – www.mara.gov.au

10. Policy Updates

We may update this Privacy Policy from time to time. The current version will be available on our website at https://www.gscm.com.au.